Privacy Policy
This Privacy Policy explains how GutIQ FZ LLC (“GutIQ”, “we”, “us”, or “our”) collects, uses, stores, processes, discloses, transfers, and protects personal information when you access or use akankshapandey.com, our websites, forms, assessments, consultations, programmes, reports, payment links, digital resources, WhatsApp communications, email communications, community platforms, and related services.
GutIQ FZ LLC is committed to handling personal information lawfully, fairly, securely, transparently, and only for legitimate business, service-delivery, compliance, and client-support purposes.
By accessing our website, submitting your information, booking a consultation, purchasing a service or programme, completing an intake form, communicating with our team, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected by GutIQ through:
our website and landing pages;
forms, quizzes, assessments, reports, and intake documents;
consultations, programmes, courses, communities, and digital resources;
WhatsApp, email, phone, video calls, social media, and customer-support channels;
payment links, booking tools, onboarding systems, and third-party service platforms used by GutIQ.
This Privacy Policy applies to website visitors, prospective clients, clients, subscribers, programme participants, parents, guardians, caregivers, authorised representatives, and any person who interacts with GutIQ or submits information to us.
Where information is submitted on behalf of another person, including a child, family member, client, patient, or dependent, the person submitting the information confirms that they have lawful authority and consent to do so.
2. Information We Collect
Depending on your interaction with GutIQ, we may collect the following categories of information.
A. Identity and Contact Information
This may include your name, age, date of birth, gender, email address, phone number, WhatsApp number, country, city, address, billing details, and communication preferences.
B. Health, Wellness, and Lifestyle Information
Where voluntarily provided by you, we may collect information relating to your symptoms, digestion, gut health, medical history, medication history, supplement history, diet, lifestyle, sleep, stress, menstrual health, fertility, pregnancy, postpartum history, weight, allergies, laboratory reports, medical reports, family history, prior diagnoses, prior treatments, emotional health, fitness, and other health or wellness-related information.
This information may be sensitive in nature. We collect and process such information only where it is voluntarily submitted, necessary to understand your case, required to provide our services, or otherwise permitted by applicable law.
C. Payment and Transaction Information
We may collect transaction-related information, including consultation booked, programme purchased, amount paid, date of payment, invoice details, billing details, payment confirmation, service history, and payment-status information.
We do not store your full credit card, debit card, net banking, UPI, or banking credentials. Payments are processed by third-party payment gateways or payment service providers.
D. Website, Device, and Technical Information
When you use our website, we may automatically collect limited technical information such as IP address, browser type, device type, operating system, pages visited, referring links, approximate location, session duration, cookies, analytics identifiers, and interaction data.
E. Communication Information
We may collect and retain information shared through WhatsApp, email, phone calls, video calls, website forms, social media messages, support requests, consultation notes, onboarding forms, feedback, reviews, testimonials, and community interactions.
F. Marketing and Preference Information
This may include your preferences for receiving newsletters, educational updates, programme announcements, offers, reminders, events, webinars, and other communications from GutIQ.
3. How We Collect Information
We may collect information when you:
visit our website;
complete a quiz, form, application, intake form, or assessment;
book a consultation;
purchase a consultation, report, programme, course, or service;
communicate with us through WhatsApp, email, phone, video call, website form, social media, or community platform;
share health history, medical reports, lab reports, symptoms, or lifestyle details;
subscribe to newsletters, updates, or educational resources;
provide feedback, testimonials, reviews, photographs, videos, screenshots, or case-study material;
interact with our content, ads, website, landing pages, payment links, or booking systems.
We may also collect limited information automatically through cookies, analytics tools, tracking technologies, advertising pixels, website security tools, and similar technologies.
4. Purpose of Processing Personal Information
We use personal information for specific, lawful, service-related, and business-related purposes, including:
providing consultations, reports, assessments, programmes, educational resources, and wellness services;
understanding your health history, symptoms, goals, suitability, and service requirements;
personalising communication, programme guidance, educational recommendations, and support;
processing bookings, payments, invoices, receipts, confirmations, and access to services;
onboarding you into programmes, platforms, groups, or communication channels;
communicating with you through WhatsApp, email, phone, video call, social media, forms, or other channels;
sending reminders, updates, resources, programme instructions, educational content, and service-related messages;
responding to queries, support requests, grievances, and feedback;
improving our website, programmes, services, client experience, internal operations, and educational material;
conducting internal analysis, service-quality reviews, case documentation, and operational planning;
sending newsletters, educational updates, event announcements, offers, and promotional communication where permitted;
preventing fraud, misuse, unauthorised access, security threats, abuse, or illegal activity;
complying with legal, tax, accounting, regulatory, contractual, and dispute-resolution obligations;
protecting GutIQ’s legal rights, intellectual property, business interests, clients, team members, and the public.
We do not process personal information for purposes materially unrelated to those described in this Privacy Policy unless we obtain appropriate consent or are otherwise permitted by applicable law.
5. Consent and Withdrawal
By submitting information to GutIQ, using our website, booking a consultation, purchasing a service, completing a form, sharing health-related information, or communicating with our team, you consent to the collection, use, storage, processing, disclosure, and transfer of your personal information as described in this Privacy Policy.
You may withdraw your consent by contacting us using the details provided in this Privacy Policy. However, withdrawal of consent may affect our ability to provide services, continue programme support, respond to requests, maintain records, comply with legal obligations, complete ongoing engagements, or protect our legal rights.
Withdrawal of consent will not affect processing already carried out before such withdrawal.
6. Health and Wellness Disclaimer
GutIQ provides educational, wellness, lifestyle, gut-health, nutrition, Ayurveda-informed, functional health, and health-coaching related services.
Our website, consultations, programmes, reports, content, messages, and recommendations are not intended to replace emergency medical care, medical diagnosis, medical treatment, or advice from a qualified medical practitioner.
You should consult your doctor or licensed healthcare provider before starting, stopping, modifying, or relying on any diet, supplement, medication, treatment, lifestyle change, or health-related recommendation, especially if you have a diagnosed medical condition, are pregnant, are breastfeeding, are on medication, or are under medical supervision.
GutIQ does not provide emergency medical services. If you are experiencing a medical emergency, you should immediately contact emergency services or your treating doctor.
7. No Guaranteed Outcomes
Health, wellness, lifestyle, gut-health, nutrition, and functional-health outcomes vary from person to person and depend on several factors, including medical history, compliance, biology, lifestyle, environment, medications, stress, sleep, prior interventions, and other individual circumstances.
GutIQ does not guarantee any specific result, cure, reversal, diagnosis, timeline, weight loss, symptom resolution, disease outcome, laboratory change, or medical result from the use of our website, consultations, programmes, reports, recommendations, or services.
Testimonials, case studies, reviews, educational content, or client stories are illustrative only and do not guarantee that any current or future client will achieve the same or similar outcome.
8. Programme Fees, Payments, and Refunds
Payments made to GutIQ for consultations, reports, assessments, programmes, courses, digital products, community access, or related services are governed by our applicable Terms & Conditions, Refund Policy, programme terms, invoice terms, payment-page terms, and/or written agreements shared at the time of purchase.
Unless expressly stated otherwise in writing by GutIQ, all fees paid are non-refundable, including where a client chooses not to start, continue, complete, attend, use, or participate in the purchased consultation, programme, report, assessment, digital product, or service.
No refund, chargeback, cancellation, transfer, pause, extension, or credit is available except where expressly approved in writing by GutIQ or where required by applicable law.
This section is included for clarity only. The full commercial terms of purchase are governed by GutIQ’s Terms & Conditions, Refund Policy, invoice terms, and payment-page terms.
9. Sharing of Information
We do not sell, rent, lease, or trade your personal information.
We may share personal information only where necessary, lawful, and appropriate, including with:
authorised GutIQ team members, coaches, consultants, practitioners, advisors, contractors, or internal personnel involved in service delivery;
payment gateways, billing platforms, accounting providers, and transaction processors;
website hosting providers, cloud storage providers, CRM systems, email platforms, communication tools, analytics providers, scheduling tools, form platforms, customer-support tools, automation tools, and technology providers;
WhatsApp, email, video-call, community, onboarding, and programme-delivery platforms;
professional advisors, including lawyers, accountants, auditors, consultants, and compliance advisors;
government authorities, courts, regulators, law-enforcement agencies, or other parties where required by applicable law or legal process;
successors, affiliates, assignees, or buyers in connection with a merger, acquisition, restructuring, sale of assets, business transfer, or reorganisation;
third parties where necessary to protect GutIQ’s rights, property, safety, business interests, users, clients, team members, service providers, or the public.
Where we work with third-party service providers, we take reasonable steps to ensure that such providers handle information in accordance with appropriate confidentiality, security, and data-protection obligations.
10. Third-Party Platforms and Service Providers
Our services may rely on third-party platforms for payment processing, scheduling, communication, analytics, video calls, forms, community access, customer support, email delivery, cloud storage, website hosting, automation, and marketing.
These third parties may process information according to their own privacy policies and terms. While we take reasonable care in selecting service providers, GutIQ is not responsible for the privacy practices, security standards, terms, downtime, errors, or independent actions of third-party platforms.
You should review the privacy policies and terms of third-party platforms before submitting information through them.
11. International Data Transfers
GutIQ FZ LLC operates internationally and may work with clients, team members, consultants, service providers, and technology platforms located in different countries.
Your personal information may be stored, processed, accessed, or transferred in the United Arab Emirates, India, the United States, Europe, or other jurisdictions where GutIQ, its team members, consultants, or service providers operate.
By using our website or services and submitting your information, you understand that your information may be transferred, stored, accessed, and processed outside your country of residence, subject to reasonable safeguards and applicable law.
12. Cookies and Tracking Technologies
Our website may use cookies, pixels, tracking links, web beacons, analytics tools, advertising pixels, and similar technologies to:
improve website performance;
remember preferences;
analyse website traffic and user behaviour;
understand visitor interest in our services;
measure content and marketing effectiveness;
improve user experience;
protect against fraud, misuse, or security threats;
support advertising, retargeting, and analytics.
You may modify your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect certain features, functionality, or performance of the website.
13. Marketing Communications
If you share your email address, phone number, WhatsApp number, or other contact details with us, we may send you educational content, newsletters, updates, reminders, programme information, event announcements, offers, and promotional communication through email, WhatsApp, SMS, phone, or other channels, subject to applicable law.
You may opt out of marketing emails by using the unsubscribe link where available or by contacting us directly.
Even if you opt out of marketing communication, we may still send service-related, transactional, legal, administrative, payment, onboarding, programme, or account-related messages.
14. Data Security
We take reasonable technical, administrative, and organisational measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
These measures may include restricted access, password protection, secure third-party payment processing, confidentiality obligations, controlled internal access, encryption where appropriate, access-management practices, internal security procedures, and service-provider safeguards suitable to the nature of the information processed.
However, no website, internet transmission, digital communication, electronic storage system, or third-party platform can be guaranteed to be completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, client support, operational requirements, legal compliance, accounting, tax, audit, fraud prevention, dispute resolution, and protection of legal rights.
Health, consultation, transaction, communication, and programme records may be retained where necessary to maintain service continuity, document prior guidance, respond to future queries, comply with legal obligations, or defend against potential claims.
When information is no longer required, we may delete, anonymise, archive, restrict access to, or securely dispose of it, subject to applicable law and operational requirements.
16. Your Rights
Subject to applicable law, you may have the right to:
access the personal information we hold about you;
request correction or updating of inaccurate, incomplete, or outdated information;
request deletion of personal information where legally permissible;
withdraw consent for certain processing activities;
opt out of marketing communications;
request information about how personal information is processed;
raise a grievance regarding the handling of personal information;
nominate another person to exercise your rights where applicable under law.
To exercise your rights, please contact us using the details provided in this Privacy Policy.
We may need to verify your identity before processing your request. We may also retain certain information where required for legal, contractual, tax, accounting, security, dispute-resolution, operational, or legitimate business purposes.
17. Accuracy of Information Provided by You
You are responsible for ensuring that all information you provide to GutIQ is accurate, complete, current, and not misleading.
Our assessments, consultations, reports, guidance, communications, and programme support may depend on the accuracy and completeness of the information you share.
GutIQ is not responsible for consequences arising from incomplete, inaccurate, outdated, false, misleading, or withheld information provided by you.
18. Children and Minors
Our website and services are primarily intended for adults.
We do not knowingly collect personal information directly from minors without appropriate consent from a parent or legal guardian.
Where a parent, guardian, or authorised adult shares information about a minor for consultation, wellness, family, or programme-related purposes, such person confirms that they have lawful authority to share the information and consent to its processing.
If you believe that a minor has provided personal information to GutIQ without appropriate consent, please contact us and we will take reasonable steps to review and delete such information where required.
19. Testimonials, Reviews, and Case Studies
If you provide feedback, reviews, testimonials, screenshots, photographs, videos, voice notes, transformation details, health improvements, or case-study material, we may use such material only with appropriate consent or permission.
Where appropriate, we may anonymise, summarise, edit, or remove identifying details from case studies. However, where you provide explicit permission to use your name, image, voice, testimonial, story, or other identifiable material, such material may be used on our website, social media, advertisements, presentations, brochures, emails, landing pages, or other brand and marketing communications.
You may contact us if you wish to withdraw permission for future use, subject to content already published, printed, distributed, circulated, archived, or used in active campaigns before withdrawal.
20. Third-Party Links
Our website, emails, messages, or resources may contain links to third-party websites, articles, videos, payment pages, booking pages, forms, platforms, or external resources.
GutIQ is not responsible for the content, privacy practices, accuracy, availability, security, or policies of third-party websites or platforms. Accessing third-party links is at your own discretion and risk.
You should review the privacy policies and terms of any third-party website or platform before submitting personal information.
21. Legal Compliance and Protection
We may retain, use, or disclose personal information where we believe it is necessary to:
comply with applicable law, regulation, court order, legal process, or government request;
enforce our terms, policies, contracts, disclaimers, payment terms, refund terms, or legal rights;
prevent fraud, misuse, unauthorised access, abuse, or security threats;
protect the safety, rights, property, or interests of GutIQ, our users, clients, team members, service providers, or the public;
establish, exercise, or defend legal claims;
protect our intellectual property, proprietary methods, content, reports, frameworks, and business interests.
22. Business Transfers
If GutIQ FZ LLC, its website, assets, services, business operations, intellectual property, or legal entity are merged, acquired, reorganised, transferred, assigned, or sold, personal information may be transferred to the relevant successor, buyer, affiliate, assignee, or acquiring entity as part of that transaction, subject to applicable law.
23. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, legal obligations, or privacy practices.
The updated version will be posted on this page with the revised “Last Updated” date. Where required by law, we may notify users of material changes.
Your continued use of our website or services after the updated Privacy Policy is posted will indicate your acknowledgement of the updated Privacy Policy.
24. Contact and Grievance Redressal
For privacy-related questions, corrections, access requests, consent withdrawal, grievances, or legal notices, please contact:
Legal Entity: GutIQ FZ LLC
Website: akankshapandey.com
We will make reasonable efforts to respond to privacy-related requests and grievances within the timelines required by applicable law.
25. Intellectual Property and Ownership
All content, text, graphics, images, videos, frameworks, assessments, questionnaires, reports, methods, programme material, website content, course material, consultation material, and other intellectual property available on our website or through our services are owned by or licensed to GutIQ FZ LLC, unless otherwise stated.
No part of our website, policies, reports, assessments, methods, programme material, consultation material, or content may be copied, reproduced, distributed, modified, republished, uploaded, transmitted, sold, licensed, exploited, or used for commercial purposes without prior written permission from GutIQ FZ LLC.
Worldwide Copyright © 2018–2026 GutIQ FZ LLC. All rights reserved.
All purchases are final and non-refundable. Unless expressly agreed in writing by GutIQ FZ LLC or required by applicable law, no refund, cancellation, transfer, chargeback, pause, extension, or credit will be provided once payment has been made, including where the client chooses not to start, continue, complete, attend, use, or participate in the purchased consultation, programme, report, assessment, digital product, community, or service.